At Cynopack, we are committed to providing high-quality packaging solutions and ensuring your satisfaction. If you are not entirely satisfied with your purchase, we’re here to help.
Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be:
- Unused and in the same condition that you received it.
- In the original packaging.
- Accompanied by the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Exceptions
Certain items are exempt from being returned, including:
- Custom or personalized products.
- Items on sale or clearance.
- Opened or used products that cannot be restocked.
Exchanges
If you need to exchange an item for the same product, please contact us at cynopack@gmail.com. Exchanges are subject to product availability.
Damaged or Incorrect Items
If you received a damaged or incorrect item, please contact us immediately at cynopack@gmail.com with details of the product and the issue. We will provide instructions on how to return the item and ensure you receive the correct product or a refund.
Contact Us
If you have any questions about our Refund and Returns Policy, please contact us at:
Cynopack
Email: cynopack@gmail.com
Thank you for shopping with Cynopack. Your satisfaction is our priority, and we are here to ensure a smooth and hassle-free return process.